ADDRESS MAKE A COMPLAINT         COMPLAINTS   Practika is committed to maximize satisfaction and delivering the highest possible quality of our product & service to the customers. We will:      ensure your complaints will be dealt with properly      seek to match your needs in service delivery and quality You can help us by: Letting us know if you are dissatisfied in anyway with any service You can get in touch with us: Marketing Dpt, 1/8 Moo 1 Sukhaphiban 5 Rd. Soi 94, Saimai Bangkok 10220 Thailand - Marked "Complaints" Hot Line: + 66 (0) 2533 3955  Ext.151 uraiwan@practika.com What we will do: Wherever possible a Service Unit Manager or their delegate will endeavor to resolve your complaint immediately. If we cannot do this, we aim to respond in writing to you within 5 working days of receipt. We will keep you regularly updated of progress until your complaint is fully resolved. If you are still not happy: If you are not happy with the time we took to respond, with the way we kept you informed, or with the manner in which you were dealt with you can complain to the Managing Director The Managing Director will reply to your complaint within 24 hours. Sometimes we may need longer but we will explain the reasons for any delay and let you know when you can expect a full reply.